Field & Customer Service

Field & Customer Service

Field & Customer Service

L.A. Turbine provides immediate help with turboexpander emergencies, equipment issues or processing challenges 24/7/365. For urgent help anytime, call +1 855 FX-TURBO (+1 855 398 8726) to speak with David Bloss of our FX-TURBO Team. These turboexpander experts will work quickly to assess the problem and initiate an action plan.

Our Mission: Deliver the Best Customer Experience Possible Easy as 1-2-3!

When you turn to L.A. Turbine for help, David Bloss, Director of Field Service is committed to delivering the best customer experience possible. Our approach is simple:

  1. We respond to your phone or email inquiry promptly.
  2. We gather information and provide a preliminary assessment.
  3. We put the action plan to work!

For 16+ years LAT has come to the rescue of hundreds of EPCs and owner/operators to service, repair and rebuild thousands of LAT and non-LAT makes and models of turboexpanders. We are knowledgeable, committed and responsive. When the unforeseen happens, L.A. Turbine is ready to service your turboexpander needs 24/7/365.

Complimentary Consultative Service: Here to Help!

Experiencing turboexpander problems but not sure they require immediate on-site intervention? Call L.A. Turbine’s FX-TURBO line to access complimentary consultative troubleshooting services right away. Our team of turboexpander experts from engineering, applications, manufacturing and aftermarket repair are ready to problem-solve on your behalf. If a problem can’t be handled via phone consultation, a LAT field service technician will travel to a plant site within 24 hours of your emergency request.

Turboexpander Evaluations: Hands On Assessment

When equipment or operational issues can’t be resolved via phone, consider a complimentary hands-on turboexpander evaluation by L.A. Turbine’s FX-TURBO aftermarket team. Conducted at your plant location or LAT’s service center, the diagnostic evaluation includes the disassembly of the turboexpander followed by a comprehensive review of every component and auxiliary part of the unit. The report findings include written and photographic documentation with recommendations on suggested corrective actions.

Evaluations conducted at an L.A. Turbine service center location are complimentary. For clients requesting an on-site evaluation, L.A. Turbine service personnel time will be billed at field service labor rates per our standard rate sheet.

On-Site Support: Boots on the Ground

If the problem requires on-site support, a L.A. Turbine turboexpander technician will be dispatched and arrive to the plant site within 24 hours for either domestic or international destinations.

Immediate Response: Time is Money

Our goal is to return your equipment to working order as FAST AS POSSIBLE. We can repair equipment at your plant site or in one of our global service centers.  We understand time is money.  When emergencies arise, invest wisely and choose L.A. Turbine and the FX-TURBO Team to be your turboexpander troubleshooter.

L.A. Turbine Service Centers: Your One-Stop-Shop for Repairs

L.A. Turbine has service center operations in California and Belgium, and rotating equipment service partners located on five continents. If you or a LAT field service technician can’t solve the problem at the plant site, L.A. Turbine will assist with the pickup and delivery of the equipment to a LAT facility.

L.A. Turbine HQ

28557 Industry Drive
Valencia, CA 91355
United States

Phone
+1 661 294 8290 x 1801

Fax
+1 888 674-6503

Europe Service Center

Rue des semailles 22/5
4400 Flémalle
Belgium

Phone
+32 (0) 4 247 30 11

Fax
+32 (0) 4 290 03 93

Damaged Non-LAT Turboexpander MCS Prepped for Evaluation

Parts Repair or Replacement: LAT and Non-LAT Turboexpander Models

All OEMs Supported – LAT has the experience, knowledge and in-house capabilities to provide immediate service and support for your aftermarket turboexpander needs regardless of the original OEM.

Experience – LAT is a turboexpander engineering and manufacturing company performing 17+ years of aftermarket service on thousands of LAT and non-LAT turboexpander-compressor, generator, dyno (brake) and active magnetic bearing (AMB) machines, used for a variety of applications and environments.

Engineering – Hands-on experience combined with our engineering know-how, in-house design and manufacturing means LAT can design and deliver the highest quality spare parts for any turboexpander in the market.

Delivery – Turnaround time for parts and repair work is fast as all work is performed in LAT’s manufacturing facility in Valencia, CA. We control the process from start to finish so there’s no middleman holding us up.

Machine Shipping Support: Leave Transportation Logistics to LAT

Do you have a damaged turboexpander machine or part that requires repair off site? Let LAT assist you with the transportation logistics required to move your equipment to our service center. Make one phone call to our +1 855 FX-TURBO (+1 855 398 8725) Hotline and we’ll handle the rest. Our FX TURBO team aftermarket repair specialists are here to help 24/7/365.

Thank you for your interest in L.A. Turbine’s aftermarket services. Please provide the following information.

NOTE: If this is an emergency, call the FX-TURBO Team 24/7/365 at +1 855 398 8726.